We would like to know the reason for the return so we can better serve our customers. When initially trying on your IngaSez fit, please try them on delicately. There will be absolutely no refunds.
Any orders that include measurements, cannot be cancelled. Even if the order hasn’t shipped yet. 99.99% of the time the item is already cut according to the measurements provided.
Upon returning your item, please follow these guidelines:
1. Please make sure the item has not been worn, and all tags are attached. So we ask that you return the item nicely so that another customer can buy a non-used/worn item.
2. Your package must be postmarked within 7 business days after receiving the item from IngaSez (which can be determined from tracking your item).
3. When shipping your return, please return the package with USPS Priority Mail with tracking. Tracking is important to prove you shipped it back. USPS also offers free envelopes with Priority Mail.
Processing your return:
Traditional way: Email us firstname.lastname@example.org
. Send the receipt back with your exchange, and we’ll process it manually for you when we get it.
All merchandise MUST be received back in its original form. It must not be worn, altered or damaged.